General terms and
conditions of use


With AdUp (, Twins Digital GmbH (hereinafter: “Provider”) offers a tool for booking online advertising campaigns. The provider is not the owner of the digital advertising space offered. The provider bundles the offer of various digital advertising spaces and advertising technology partners and makes them available to the clients for booking. It is recommended to print out all texts, transaction data and the general terms and conditions when booking.

1. Conclusion of the contract

The presentation of the services on and/or on does not constitute a legally binding offer, but is a non-binding offer for media and advertising services. In the tool, the client can submit binding declarations of intent in the form of an order for the services or campaigns. The receipt of the order is confirmed via the e-mail address stored in the system and does not yet constitute acceptance of the contract. The purchase contract is only concluded with the express declaration of acceptance of the media briefing. After the provider has expressly accepted the media briefing, a contract is formed between the client and the provider. The acceptance can be made by the provider changing the status of the respective campaign to “Live” and the advertising material status to “Approved”.

2. Cancellation policy

Contract cannot be revoked. You have the option of canceling the process between the creation of a campaign and the acceptance of the order by the provider in writing by sending an email to the contact form. The cancellation is only effective upon receipt of the cancellation confirmation. Irrespective of the acceptance of the media briefing regulated in Section 1, the client has at least 2 hours to cancel the campaign by email.

Consequences of revocation
If you revoke the order/contract, you will be charged for any costs you have already incurred plus a cancellation fee. You can see the costs already incurred in the Reporting tab of the AdUp interface. The cancellation fee is a flat rate of 500 euros.


The order is considered fulfilled if the specified budget has been used up. You can see how much budget has already been spent in the reporting. Other goals must be agreed separately, in writing and by mutual agreement.

4. Prices

All prices mentioned and shown are in euros and do not include statutory VAT. Clients have the option of depositing margins with their customers themselves. In this case, the provider only invoices the price minus the margin.


Payment is by invoice. Twins Digital GmbH reserves the right to carry out a credit check on the company in individual cases. The invoice is sent to the address given in the AdUp interface and must be paid within 14 days of the invoice being issued. There is no possibility of discount deduction.


You agree that contract-related communication is primarily in electronic form.

7. Conclusion of contract

The contract is concluded in German. The order text is not saved by us. However, you have the option of printing out a screenshot in the tool. The tool interface gives you a summary of your order/booking

8. Governing Law

The law of the Federal Republic of Germany.